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Support

FAQ

Q: Why is the registration key I used to activate the software not valid?
A: If your device's owner name doesn't coincide with the owner name you entered when you bought the product, the registration key will not work. Please change your device's Owner Name to the same Owner Name of your order detail. Note that the device's owner name is case sensitive. To change your device's Owner Name, select Start > Settings > Owner Information.

Q: What should I do if the software doesn't work on Smartphone devices?
A: Most Smartphone devices are in "Security Locked Mode" and you need to unlock your device before installing the software.
Please follow the following 3 steps to unlock your device:
1. Download and install this CAB file on your device.
2. Download and install RegEdit (it is free) if it is not installed.
   Then look here:
   [HKEY_LOCAL_MACHINE\Security\Policies\Policies]
   You have to change these keys (they may look so):
   Key "00001001" value must be "1"
Key "00001005" value must be "40"
Key "00001017" value must be "144"
Key "0000101b" value must be "1"

If you don't have any of these key, please create it.
3. Soft reboot your device.

Feedback

If you have any other questions about our products, please contact us by sending email to support@easyhelper.net.

We are very happy to see your good feedbacks. If you have any suggestions or ideas, please also send email to support@easyhelper.net. We are always looking for ways to make our products more useful.

To submit software bugs, please include:

Device model
The EXACT steps to reproduce the problem
What you expect to happen
What actually occurs
Any information you think it is necessary